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Verdant Community

Customer Service

Shipping & Delivery
Currently, orders placed on www.VerdantCommunity.com can only be shipped to mailing addresses in the continental U.S. Customers have the option of selecting standard or expedited delivery via the U.S. Postal Service (USPS) or Federal Express (FedEx), and will be responsible for shipping costs, unless otherwise noted. For in-stock products, orders will typically be processed within one (1) business day, and sent out for shipment within two (2) business days after order processing has been completed. Confirmation of order shipment will be sent via e-mail to the e-mail address provided by the customer. In the situation that an unusual delay might be incurred in the customer order shipment, an e-mail notification will be sent to the e-mail address provided by the customer. Depending on the shipment method selected by the customer, deliveries may or may not be possible to post office box (P.O. Box) addresses.
Privacy & Security
Verdant Community Inc. respects the privacy of any and all information provided by it's customers and visitors to it's website, www.VerdantCommunity.com. Verdant Community Inc. will not sell or distribute any customer provided information. Verdant Community Inc. provides secure transactions on it's website, www.VerdantCommunity.com, via third-party certified Secure Socket Layer (SSL) encryption code.
Returns & Replacements
Verdant Community Inc. strives for complete customer satisfaction with every transaction. In the unlikely event of an error in the fulfillment of your order placed on verdantcommunity.com, Verdant Community Inc. will work with you to quickly correct such error. Any product issues related to a manufacturing defect, should be addressed with the specific manufacturer. For any damage to your order incurred during the shipping process, should be addressed by the carrier as each shipment is insured for the value of the product(s). Please contact Verdant Community Inc. prior to making any returns for approval and a Returned Merchandise Authorization (RMA) number at support@verdantcommunity.com - please remember to provide your order #, and an explanation of the issue.
Ordering
All order transactions are processed securely through a third-party certified Secure Socket Layer (SSL) encryption. Typical processing time for in-stock items is one (1) business day, unless otherwise noted. Each orders placed on www.VerdantCommunity.com will be confirmed via e-mail to the e-mail address provided by the customer. You will be notified of any changes or delays to your order via e-mail at the e-mail address you provided at the time of your order, or as provided by you in your account profile. You can also contact us via e-mail at support@verdantcommunity.com to find out the status of your order.
Payment, Pricing & Promotions
Payments are secure. List Prices are based on manufacturers' suggested retail prices, or where none exists, prices that are representative or reflective of prices listed in other retail channels.
Viewing Orders
Customers who set-up an account with www.VerdantCommunity.com can view any pending, current or past orders on the Account Dashboard.
Updating Account Information
Customers who set-up an account with www.VerdantCommunity.com can make a number of changes to their account from the Account Dashboard, such as new password, billing or shipping addresses, credit card information (if provided), etc.